Wednesday, December 19, 2007

LinkedIn Won't Read Your Messages

One thing funny I realized about LinkedIn is that they don't really read the requests you send them. Usually it takes a very light form of imprecise replies, sometimes things get really obvious though. Consider an issue I reported lately:

I can't get rid of the '21 new colleagues from Onet.pl S.A.' link on the home page. I don't know any of them, click the link, click 'I don't know anyone here', get a login prompt, input password, confirm and get a page 'Get connected with more people you know' after which getting back to the home page still shows the 'new colleagues' link.
Now try connecting that to the reply I got from LinkedIn:
Hi Michał,
Thank you for contacting Linkedin Customer Support. Thank you for your email. If you choose to join LinkedIn, uploading your contact list is entirely optional. By uploading, you can discover which of your existing contacts are already LinkedIn members and also invite those who aren't.

Dashboard scans the uploaded list of contacts, and based on sent/received emails it recommends members you should invite to join your network, based on who you are in contact with most frequently. The LinkedIn People you may know feature uses your email correspondence score, counting the number of emails sent to a particular person to determine whom you may want to invite.

LinkedIn does not gather the "notes" or other fields from your address book. The only fields collected are those required to identify your contact: name, email address, title, and company of your contact. If your contact is already a member of LinkedIn their name will not appear, as that contact already has a LinkedIn profile.

Please feel free to contact us with any additional questions you may have.
Huh? When did I ask about uploading my contact list?

Another day after asking why my contact list shows an incorrect number of pending invitations, the reply suggested that I try using an alternative browser such as Mozilla Firefox. Too bad I am a Firefox user since version 1.0.

If anyone at LinkedIn reads this, please do read the messages you reply to before sending anything back.